Were you affected by the chaos at the Vancouver International Airport (YVR) over the holiday season? If so, its administrators want to hear from you.
YVR launched a public engagement campaign Tuesday aimed at collecting people’s input on travel disruptions in December and January.
Read more: Flights cancelled at Vancouver’s airport with passengers stuck on tarmac for hours
Read next: Chinese spy balloon: U.S. Navy releases up-close photos of debris recovery
Trouble at the airport began the week before Christmas when an intense snowstorm grounded planes and resulted in a massive wave of delays and cancellations with lengthy ripple effects.
Some passengers were left stranded in their aircraft for hours, while others were stranded at the airport for days or separated from their bags for weeks.
Airport officials blamed an unexpectedly large volume and rapid accumulation of snow and challenges de-icing aircraft as the instigators of a chain of problems.
Airport CEO Tamara Vrooman promised an “after-action review” into the disruptions, which includes the new public feedback process.
“We know passengers want an efficient experience when travelling, with all the various organizations involved in aviation working effectively together … We also need to ensure the voice of the traveller is heard,” Vrooman said in a media release Tuesday.
Read more: CEO pledges Vancouver airport ready for next storm, passengers won’t get stuck on planes
Read next: Cineplex CEO says company is open to ‘experiments’ with cheaper tickets
“Through this public engagement process, we will hear directly from passengers on how they want to be helped and supported, as well as informed, during times of operational disruption.”
The airport is now looking to hear from people who travelled through the airport in December 2022 or January 2023, or who were affected by the holiday travel disruptions.
It said it will collect that feedback through a variety of methods, including an online feedback form, virtual focus groups and panels, and written submissions “to help ensure a diversity of experiences are included.”
Comments