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Alberta Health Services says network outage was caused by ‘routine maintenance’

Click to play video: 'Alberta Health Services network outage leads to postponed surgeries, lab work'
Alberta Health Services network outage leads to postponed surgeries, lab work
An Alberta Health Services network outage caused some non-urgent, elective surgeries and lab work to be postponed Monday, forcing staff at hospitals across Alberta to go back to using paper charts, whiteboards and phone calls to communicate. Sarah Komadina reports – Jan 23, 2023

Alberta Health Services says a network outage at hospitals and other clinical settings earlier this week was caused by a routine maintenance change that was made to the system.

The province’s health-care delivery agency said Monday that the outage affected some of its services that day.

Read more: AHS launching review into network outage that led to postponed surgeries and lab work

Read next: Former Alberta CMOH Deena Hinshaw appointed to public health leadership role in B.C.

It said at the time that emergency medical dispatch was functioning with backup procedures and calls to 911 were not affected, but some non-urgent surgeries were postponed.

AHS says it’s now in the process of rebooking those surgeries and adds that all clinical systems have been restored to their full capacity.

Click to play video: 'Alberta Health Services slowly bringing services back online after network outage'
Alberta Health Services slowly bringing services back online after network outage

It says it is working with the vendor who did the maintenance to find out what happened.

The agency says it has asked a third party with IT experience to review the situation and notes an internal review is underway to identify any issues or gaps in response to the outage.

“We are extremely grateful for the work of AHS staff and physicians who did an outstanding job in difficult circumstances to provide patient care,” the statement said Wednesday.

A senior health official said Monday that doctors and staff at hospitals across Alberta had to use paper charts, whiteboards and phone calls to communicate with each other during the network outage.

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